UX Writing - Level 2: Designing content for user experience

Learn how to choose the right content for each channel, including chatbots and voice assistants, supplementing each decision with research and testing.

Next edition

Duration

7.5 hours

Format

Live Remote

Language

Portuguese

Buy levels 1 and 2 and save 15%
 (before
 
)
Buy levels 1 and 2 and save 15%

Price

300
VAT exempt
VAT exempt

Why take this course?

Add a designer’s mindset to your skillset

Go beyond text and learn to communicate visually — design-focused skills that add depth to your UX writing toolkit.

Adapt to new interfaces

UX writing isn’t just for screens anymore. Get ready to craft content for chatbots, voice assistants and screenless experiences.

Research early, refine often

Gain techniques to participate in research and testing, so you’re involved from the start — no more filling blanks in the dark.

Best suited for

  • UX Writers
  • UX Designers
  • Product owners
  • All professionals wanting to think about UX Writing in a more visual and strategic manner

Format

  • Live online via Zoom
  • 7.5 hours
    9:30 AM to 6 PM
  • Small class up to 16 participants

Course structure

50%theory

20%discussion

30%practice

  • Adapt content for different platforms, from websites and apps to chatbots and voice assistants, ensuring a cohesive user experience across channels.
  • Gain a foundational understanding of content strategy, learning how to align content with user needs, goals, and channels, in an omnichannel journey.
  • Explore the UX writer’s role in research, gathering insights that make content more relevant, user-focused and easier to write.
  • Practice content testing techniques, such as cloze and usability tests, to refine readability, comprehension, and usability.
  • Conduct content inventories and audits, establish content design systems and localize content to maintain consistency, clarity and accessibility as content scales.

Take a look

After this course, you will be able to:

  • Write content for different platforms, adjusting your approach to meet the unique needs of each, from chatbots to voice assistants.
  • Lead content strategy efforts by creating a strong content strategy statement.
  • Leverage research activities to speed up the writing process and drive writing-focused testing activities.

Program

  1. Understanding UX Writing
    1. Recap of Level 1
  2. Content Design and Content Strategy
    1. Content is more than text: the relationship between UX Writing, Content Design, and Content Strategy
    2. The omnichannel journey
    3. 5 steps to a content strategy
  3. Conversational Design
    1. Chatbots
    2. Voice assistants
    3. Artificial Intelligence
  4. User Research
    1. What is User Research?
    2. Activities and artifacts useful for UX Writing
    3. The impact of reading patterns
  5. Content Testing
    1. Cloze tests, highlight tests, and other activities
    2. Information architecture and card sorting
    3. Usability testing with a focus on content
  6. Scaling Content
    1. Content inventory and audit
    2. Translation and localization
    3. Writing guides and design systems

What you will receive

Professional training certificate

Slides

Toolkit

Community Access

Testimonies

The course was very well-structured and showcased the trainers' knowledge and experience in UX Writing. The environment was always professional yet approachable and relaxed. It was great to feel there was space for clarifying questions and for sharing insights and curiosities between the trainers and participants.
Maria Sacadura SimõesContent Designer

Academy numbers

  • 108
    trainees
  • 1
    in-company editions
  • rating of
    4.6
    27
    reviews
  • dgert - direção geral do emprego e das relações de trabalho
    Tangível is a certified training entity

What you will need

Camera and microphone to participate in quizzes and group discussions

Computer to work during the practical exercises

Fast and stable Internet connection

The UX Writing program

A 2-level course that grows your expertise, teaching you to write clear interface text and design strategic, multi-channel content that enhances the user experience.

Enrol if you’re looking for:

  • Content strategy and content design
  • Chatbots and voice assistant
  • User research and testing content
  • Translation and localisation

Buy levels 1 and 2 and save 15%

Level 1

230

Level 2

300

Level 1 + 2

450
530
This is some text inside of a div block.
Enroll in program
  • Discount of 80€
  • +1 hour of individual mentoring
  • Choose the edition you want to participate in

Enrol if you’re looking for:

  • What is UX
  • The role of a UX Writer
  • Principles and best practices for writing
  • Writing for interface elements

Buy levels 1 and 2 and save 15%

Level 1

230

Level 2

300

This is some text inside of a div block.

Level 1 + 2

450
530
This is some text inside of a div block.
Enroll in program
  • Discount of 80€
  • +1 hour of individual mentoring
  • Choose the edition you want to participate in

Frequently asked questions

Are the courses only available in an open class format?

No, Tangível Academy also offers courses in an in-company format. In-company training is tailored to clients’ needs. For more information, please get in touch with us at academy@tangivel.com.

Are the sessions for remote courses recorded?

Remote training is conducted live to encourage interaction, group dynamics, and sharing among trainers and participants. Therefore, sessions are not recorded.

I submitted an information request but haven’t received a response. What should I do?

We usually respond within 48 business hours. If you still haven’t received a response, please get in touch with us via academy@tangivel.com or phone: (+351) 968 286 928.

How can I find out when a new class opens?

You can view upcoming dates and classes on each course page.

Do the prices include VAT?

Since Tangível Academy is DGERT-certified, our courses are VAT-exempt, meaning the listed prices are final.

Who are the trainers at Tangível Academy?

Nearly all trainers at Tangível Academy are seasoned consultants from the Tangível Group. For certain topics, we enhance our expertise with trusted professionals from our close network, including partners, clients, and former colleagues.

Why choose Tangível Academy?

"Cheque formação" up to 750€

The "Cheque-Formação + Digital" from IEFP offers up to 750€ to all workers, regardless of employment status, for training in digital skills.

Quality over quantity

We believe in live training, small classes, two instructors, and time for individual sharing and questions.

No two editions are alike

We are constantly revising, testing, and updating our courses. After all, we champion human-centered design.

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Need help?

Get in touch

Cláudia Martin's Picture

Cláudia Martins

Academy Operations Manager

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